Privacy Policy — me5 game

01 Who We Are

me5 game operates the online gaming platform available at me5game.app. We provide slots, fish games, live casino, sports betting and esports wagering services to adult players in Pakistan, with all transactions conducted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "me5 game", "we", "us" and "our" refer to the platform operator. "You" and "your" refer to any individual who accesses, registers with or uses the me5 game platform. By creating an account, you confirm that you have read this Privacy Policy and consent to the data practices described herein.

Our primary point of contact for all privacy-related matters is our support team, reachable at [email protected].

02 Data We Collect

me5 game collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from payment processors. The categories of data we collect include:

We do not collect sensitive personal data such as biometric information, racial or ethnic origin, political opinions or religious beliefs. We also do not collect full payment card numbers — only tokenised references provided by your payment provider.

03 How We Use Your Data

Every piece of data collected by me5 game is used for a specific, legitimate purpose. We do not process your data beyond what is described below:

• Account Management: To create, maintain and secure your me5 game account, verify your identity and ensure that only one account is registered per individual.
• Transaction Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods accurately and on time.
• Platform Improvement: To analyse anonymised usage patterns — such as which games are most popular among Pakistani players — in order to improve the platform and introduce features that match local preferences.
• Fraud Prevention and Security: To detect and investigate suspicious login activity, unusual betting patterns or potential bonus abuse, protecting both you and the integrity of the platform.
• Customer Support: To respond to your queries, resolve disputes and assist with account or payment issues through our support channels.
• Responsible Gaming: To monitor gameplay patterns and, where necessary, reach out to players who may benefit from our responsible gaming tools, such as deposit limits or self-exclusion.
• Regulatory Compliance: To meet our obligations under applicable data protection and anti-money laundering requirements, which may include retaining transaction records for specified periods.
• Communications: To send you account notifications, important policy updates and, if you have opted in, promotional offers related to me5 game bonuses, Cricket betting promotions or PSL season offers.

04 Payment Data

me5 game supports PKR payments through JazzCash, Easypaisa, Raast, Bank Transfer and linked bank cards. When you make a deposit or request a withdrawal, your payment transaction is processed by the relevant payment provider. The following applies to your payment data:

• me5 game does not store your full payment account credentials (e.g. your full JazzCash PIN or bank card number). We receive only a tokenised reference from the payment provider that allows us to reconcile your transaction.
• Your mobile wallet number or bank account number is stored in association with your me5 game account for the purpose of processing withdrawal requests. This data is encrypted at rest.
• All communication between the me5 game platform and payment providers is conducted over encrypted channels.
• We may share transaction references with payment providers to investigate disputed transactions or failed deposits. We share only the minimum data required for that specific purpose.
• Withdrawal requests are matched against the payment details on your registered account. If a discrepancy is identified, the withdrawal may be held pending verification to protect against fraud.

05 Cookies and Tracking

me5 game uses cookies and similar tracking technologies to keep the platform functional, remember your session preferences and understand how players interact with the site. The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to operate. These include session cookies that keep you logged in while you play. These cookies cannot be disabled without breaking core platform functionality.
• Preference Cookies: Store your settings such as language preference and responsible gaming tool configurations so you do not have to set them on every visit.
• Analytics Cookies: Collect anonymised data about which pages and games are visited most often, and how long players spend in sessions. This data is aggregated and cannot be used to identify you individually.
• Security Cookies: Help us detect unusual login patterns and protect your account from unauthorised access attempts.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the me5 game platform.

06 Data Sharing

me5 game does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Payment Providers: Transaction data shared with JazzCash, Easypaisa, Raast or banking partners solely to process your PKR deposits and withdrawals.
• Game Providers: Anonymised gameplay data may be shared with our licensed third-party game providers for technical purposes, such as resolving disputes about game outcomes. Game providers do not receive your identity or payment data.
• Fraud Prevention Services: We may use third-party fraud detection services that analyse transaction and login patterns. These services process data on our behalf under strict confidentiality agreements and are not permitted to use your data for their own purposes.
• Legal Obligations: If required by applicable law, court order or lawful authority, we may be obligated to disclose certain account or transaction data. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event that me5 game undergoes a merger, acquisition or transfer of assets, your data may be transferred to the successor entity. You will be notified of any such transfer and the successor's privacy practices prior to the transfer taking effect.

In all cases of data sharing, we disclose only the minimum information required for the specific purpose and require all recipients to maintain appropriate confidentiality and security standards.

07 Data Retention

me5 game retains your personal data for as long as your account remains active and for a period thereafter as required by our operational and compliance obligations. Key retention periods are as follows:

• Account Data: Retained for the duration of your active account plus a standard period following account closure to allow for dispute resolution and audit purposes.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years in accordance with standard financial record-keeping obligations.
• Support Communications: Chat logs and email correspondence with our support team are retained for up to two years from the date of the conversation.
• Usage and Analytics Data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When your data is no longer required, it is securely deleted or irreversibly anonymised. You may request early deletion of your data — subject to any overriding legal retention requirements — by contacting [email protected].

08 Data Security

We take the protection of your personal data seriously. me5 game implements a combination of technical and organisational measures to safeguard your information against unauthorised access, loss, alteration or disclosure:

• All data transmitted between your browser or app and our servers is protected by TLS encryption.
• Passwords are stored as salted cryptographic hashes — never in readable form.
• Access to player data within the me5 game team is restricted on a strict need-to-know basis, with access logs maintained.
• Payment account details are encrypted at rest using industry-standard encryption.
• Our systems are regularly tested for vulnerabilities, and security patches are applied promptly.

While we take every reasonable precaution, no system connected to the internet can be guaranteed as 100% secure. You are also responsible for keeping your account credentials safe. If you suspect your account has been compromised, contact [email protected] immediately so we can suspend access and investigate.

09 Your Rights

As a user of me5 game, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and account username.

We aim to respond to all data rights requests within 30 days. If your request is complex or numerous, we may extend this period and will notify you accordingly.

10 Children's Privacy

me5 game is strictly an adult platform. We do not knowingly collect, store or process personal data from individuals under the age of 18. If you are under 18, you must not register an account or use any service on this platform.

If we become aware that we have inadvertently collected data from a minor, we will delete that data and close the associated account immediately. If you are a parent or guardian and believe that your child has registered on me5 game, please contact us at [email protected] without delay.

11 Policy Updates

me5 game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered players via the email address associated with their account where practically possible.
• Display a notice on the platform for a reasonable period following significant changes.

Continued use of me5 game after a Privacy Policy update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your data is being handled.

12 Contact Us

For any question, concern or request relating to this Privacy Policy or the personal data we hold about you, please get in touch with the me5 game support team: